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FST Insurance & Technology Conference »

The itinerary for the 6th Annual Technology & Innovation Conference “the Future of Insurance” has been released. There is a great list of speakers and we look forward to seeing you there again this year.

Wednesday, 14 March 2012
08:30 AM Registration
09:00 AM Welcome Address by Conference Chairman
Brad Howarth, Finance and Technology Journalist
09:10 AM Opening Keynote Address: Business Strategy by Innovation and Adaptation
•    Looking through the lens of natural selection
•    Future scenarios given globalisation, technology and other assorted forces
•    The implications of and for technology
Speaker: Mark Fitzgibbon, Chief Executive Officer, nib Health Fund
09:40 AM Industry Presentation
10:10 AM Industry Leaders Panel•    Identifying key priorities for 2012 and beyond
•    Keeping abreast of emerging tech trends – what technologies are showing the most promise?
•    How will digital channels revolutionise the way insurers interact with their customers?
•    What keeps you up at night? Security vulnerabilities, infrastructure weaknesses of internal threats?
•    Utilising cutting-edge technology to cut through data complexity to deliver real business insightPanellists:
Brett Clark, Chief Executive Officer, Retail Life, TAL
Rajat Taneja, Chief Information Officer, Asia Pacific General Insurance, Zurich Financial Services
Mathews George, Chief Information Officer, MetLife
Melanie Kneale, Chief Operating and Technology Officer, nib Health Fund
Ian Frew, Chief Information Officer, CGU
Nick Warne, Group Manager, Technology Operations, IAG
10:50 AM Morning Tea
11:20 AM Industry Presentation
Speaker: Mike Emmett, Chief Information Officer, QBE
11:50 AM Industry Presentation
12:15 PM Leveraging Innovation to Deliver Better Solutions to MLC’s Customers
•    Innovation as a catalyst to drive higher engagement with insurance
•    How technology can improve the customer experience and support financial advisers
•    The next frontiers for insurance and innovation
Speaker: Duncan West, Executive General Manager, Insurance, MLC
12:45 PM Networking Lunch
01:45 PM Leveraging the Latest Technologies to Bring the Agent Closer to the Customer
•    Why a closer relationship between agents and clients is critical to improved customer retention, acquisition and satisfaction
•    Steps for creating a virtual environment that brings the agent closer to the customer
•    What these new relationships will look like and where key points of leverage exist
Speaker: Sid Sanyal, Enterprise Architect, Life & Investments, Zurich Financial Services
02:15 PM Panel Discussion: Building the Case for Innovation in a Cost Pressured Environment
•    What are the economics of innovation under the current market environment?
•    How should organsations justify investment in innovation?
•    Who owns ‘innovation’ in the organisation?
•    What support structures are needed to sustain ongoing innovation i.e. innovation ecosystem or co-creation framework?
•    What are the key strategies for maintaining innovation during lean times?Moderator
Andrew Groth,
Vice President & General Manager, Financial Services, Asia Pacific, InfosysPanellists:
Mark Smith,
General Manager, Bank Distribution and Insurance, BT Financial Group
David Goldsworthy
, General Manager IT Strategy and Innovation, Medibank Private
+ more
02:55 PM Partnering for Success: How Innovative Online Technology Solutions Build Better Partnerships
•    Life’s better with the right partner – what makes a good partner?
•    Technology as the enabler of better partnerships
•    The consumerisation of IT – integration is the key
•    Examples of recent successes with online claims and New business portals
•    Trends that we are watching

Speaker: Rick Wingfield, Chief Information Officer, AIA
03:25 PM Afternoon Tea
03:55 PM Panel Discussion: The Adoption of Data Intelligence in Business – Innovation in Natural Disaster Risk Management•    What techniques and strategies are you currently employing to assess risks associated with natural disasters?
•    How is technology changing the way you assess and manage risk associated with natural disasters?
•    How do you see the industry utilising flood mapping, geographic information and location intelligence to better manage risk?
•    Using location intelligence to manage premium pricing more accuratelyPanellists:
Gary Johnson, Principal Consultant, ESRI Australia
+ more
04:35 PM The Evolution of Digital Business at AMP
•    Exploring technologies that are enabling highly sophistication and personalised end user web experiences
•    Uncovering key priorities underpinning AMP’s Digital Business vision
•    How AMP is embracing innovation in its digital journey
•    Examining the benefits to customers, advisers and business outcomes
Speaker: Aneta Beocanin, Head of Technology, Digital, AMP
05:05 PM Networking Drinks
Thursday, 15 March 2012
08:30 AM Registration
09:00 AM Welcome Address by Conference Chairman
Brad Howarth, Finance and Technology Journalist
09:05 AM Opening Keynote Presentation
09:35 AM Industry Presentation
10:05 AM Industry Presentation
Speaker: Richard Holmes, Chief Information Officer, BT Financial Group
10:35 AM Morning Tea
11:05 AM The Changing Role of IT Function Through the Implementation of New and Emerging Technologies
•    Allianz’s journey of implementing component based technology, SOA, tighter integration and virtualisation
•    The impact across the IT organisation
•    The business value and importance of change management
Speaker: Kerry Fullagar, Head of Architecture & Program Delivery, Allianz
11:35 AM Using Customer-Led Design to Accelerate Product Development at Medibank
•    What is customer-led design?
•    Applying Design principles to insurance services and delivery channels
•    The Medibank experience of customer-centric product development
•    Measuring a return on Design:- speed to market and consumer uptake
Speaker: Mark Appleford, General Manager Customer Design, Medibank Private
12:05 PM Innovation Leaders Panel
•    What’s the ‘next big thing’ in insurance?
•    The latest strategies and technologies to engage, interact and retain customers
•    Mobile and online channel innovations that will revolutionise insurance products and services
•    Overcoming implementation challenges – strategies for delivering innovations to market
•    Cultivating an environment of innovationPanellists
•    Warwick Smith, Head of IT Services, TAL
•    Ivan Owide, Head of eCommerce & Channel Management, Suncorp
•    Ahmad Racheha, Head of eCommerce & Online Marketing, Bupa
•    Pranav Pasricha, Global Head of Insurance, Polaris Software
+ more
12:45 PM Networking Lunch and Prize GiveawayProgram subject to changeClick Here for up to date Agenda from FST Media
 
 
 
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